Terms and Conditions
This Website is owned by HI Weldrick Ltd, hereinafter referred to as 'We' or 'Our' (Registered Co. No. 623420). Our registered office address is Leedale House, Railway Court, Doncaster DN4 5FB.
These general terms and conditions apply to anyone accessing information, viewing pages or placing orders utilising any part of the www.weldricks.co.uk website ('Website') which is a trading name of HI Weldrick Ltd. By utilising the Website you acknowledge your acceptance of these general terms and conditions. We retain the right to change the terms and conditions at any time without warning or prior notice.
Unless otherwise stated, all online sales, NHS and Private Prescriptions ordered through the www.weldricks.co.uk website will be fulfilled by us.
We are registered with the General Pharmaceutical Council (GPhC) (ID: 1091175). Details of the registration can be found at the GPhC website www.pharmacyregulation.org/registers/pharmacy/registrationnumber/1091175.
The contents of the Website are specifically for the residents of the UK. The law concerning the operation of the Website is governed by English law and any transaction is deemed to have taken place in England. The Website is therefore subject to the jurisdiction of the English courts.
Anyone wishing to purchase items on the Website is required to register their details with the Website. The User (anyone utilising any part of the Website, hereinafter referred to as 'you' or 'your') must be aged 18 years or over to purchase any items on the Website. We reserve the right to request Proof of age at any time. You will be responsible for the use of the Website so you must ensure that you keep your log-in and password details private. You will be responsible for any use or misuse of the Website where your log-in details have been used.
We have taken reasonable care to ensure the content of the Website is correct and current. We disclaim any and all warranties of any kind with respect to the contents of the Website to the full extent permitted by law.
We, our related companies and our directors and employees will not be liable for any loss or claims arising from the use of the Website or use or interpretation of the information therein; either directly or indirectly. This exclusion does not override any statutory rights. Your statutory rights as a consumer are not affected by these terms and conditions.
All information and content on the Website is for information only. If you have any doubts regarding the pharmaceutical products you should contact your doctor or medical advisor. You must ensure that you follow all product packaging labels and leaflets prior to use. If you suspect you may have a health care problem you should consult your doctor prior to taking any medicines. Please consult your doctor if you are already taking prescription drugs or are under ongoing medical care before taking any additional pharmaceutical products.
We may, from time to time, provide links from the Website to other websites that are owned and controlled by third parties. These links are provided only for your convenience and we have no control over and will have no liability in respect of those websites.
If any of these terms are held to be unenforceable or invalid then such terms shall be treated as removed so that it does not affect the enforceability or validity of the remaining terms and conditions.
You must not use the Website in any way that causes, or is likely to cause, the Website or access to it to be interrupted, damaged or impaired in any way.
You understand that you, and not us are responsible for all electronic communications and content sent from your computer to us and you must use the Website for lawful purposes only.
You must not use the Website for any of the following:
- for fraudulent purposes, or in connection with a criminal offence or other unlawful activity.
- to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam".
- to cause annoyance, inconvenience or needless anxiety.
Alteration of Service or Amendments to the Conditions
- We reserve the right to make changes to the Website, policies, and terms and conditions at any time. You will be subject to the policies and terms and conditions in force at the time that you use the Website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
Events Beyond our Reasonable Control
- We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
Price and Offers
All prices and offers on the Website are subject to availability whilst stocks last. If the stock is exhausted then we will contact you with the new price and you will pay or be refunded the difference. Alternatively, you may be given the opportunity to cancel your request.
Only one discount offer or code/voucher may be used with each transaction.
The price shown on the Website is inclusive of VAT at the prevailing rate.
The Website is regarded as an invitation to treat. Orders placed are an offer to purchase which we may accept or decline at our absolute discretion without needing to give any reason for declining the offer to purchase. A confirmation email is automatically sent which confirms receipt of the offer to purchase. This does not constitute acceptance of the offer to purchase. A contract is deemed to have been entered into when we issue a sales invoice or a delivery invoice. Our pharmacy team will check all orders before release and before issuing a sales invoice or a delivery invoice.
Once the order has been placed on the Website the transaction is manually processed at our premises by our registered pharmacist.
We can only process prescriptions from an original prescription. Once you have placed your request for supply the original prescription must be sent to us at our registered address. We cannot dispatch any order until the original prescription has been received by us and checked by our pharmacist.
Copyright and Intellectual Property
- All product information, data, text, images and the selection and arrangement of the aforementioned and associated links, software and source code contained on the Website are wholly owned by us. On no account is anyone allowed to download any data or information for commercial use. You are allowed to download information pertaining to a specific product for information only. You are reminded to check information for products on the packaging and leaflet which comes with the product. All trademarks are acknowledged as trademarks or registered trademarks of their owners. Product packaging and leaflet information directions and warnings must be followed when taking the products supplied.
Delivery (Postage and Packaging)
It is your responsibility to enter the correct delivery address at the time of ordering. If the incorrect address is given, we are not obliged to re-send the order to the correct address at our expense. You are advised to contact the Customer Services Department immediately if you make a mistake with your delivery address as once an item is shipped the address cannot be amended.
Once an order has been placed if, for any reason, we are unable to ship any part of it, we may at our discretion, send part of the order that is in stock or remove item(s) from the order. In this instance, a refund will be made to you and a note made on the invoice enclosed within the package.
All delivery dates are estimates and NOT guaranteed unless the Special Next Day service is selected and paid for. Please note not every item is eligible for Special Next Day Delivery, the Customer Services Department will contact you if this option is selected but cannot be fulfilled.
Whilst we reserve the right to use any form of delivery and packaging, generally, any packaging will be discreet with a plain outer package.
We reserve the right to use whichever form of delivery we deem appropriate.
Delivery within the UK - Store items and Over The Counter products
Dispatch is usually within 1-3 days from ordering. The 3-5 working days for tracked and signed delivery is on top of the dispatch timescales.
Standard Delivery is via Royal Mail using the Tracked service which is a 48 hour fully tracked service from despatch and is not guaranteed. This service cannot be used for orders containing more than 2 aerosols.
Royal Mail will not allow more than 2 aerosols to be sent in each package, therefore orders containing more than 2 aerosols must be sent using our alternative courier – DPD (please see point 45 below).
Postage and packaging is charged at £3.19 for UK orders up to a value of £35. Standard orders with a value over £35 will be free of charge unless stated in the specific item description. This does not relate to prescription orders. For a full breakdown of charges please refer to the Delivery information page by following this link www.weldricks.co.uk/delivery.
Next Day Delivery Guaranteed next day delivery before 4 pm on orders placed before 3.30pm Monday - Thursday. Orders placed on a Friday will require the Special Delivery Next Day Saturday service. Signature required on delivery. (Deliveries not made on Sundays or Bank Holidays). Prices start from £5.48. For a full breakdown of charges please refer to the Delivery information page by following this link www.weldricks.co.uk/delivery.
Tracked & Signed and Next Day Delivery packages must be signed for at the delivery address. If for any reason, a package is returned to us then you are responsible for any redelivery costs incurred. If you then decide to cancel the order, only the cost of the goods will be refunded.
Heavy items will be sent using our alternative courier, DPD. Additional charges may apply. The Customer Services Department will contact you if this is the case.
BFPO (British Forces Post Office)
- Deliveries are available for British servicemen and UK residents serving in the British Forces or in consulates outside the UK. The charges for postage and packaging for BFPO orders will be a minimum of £6.40 on any order. Heavier packages will be charged accordingly, you will be advised of the new price and you will pay or be asked to pay the difference. Alternatively, you may be given the opportunity to cancel your request. Free delivery does not apply to BFPO deliveries. Higher charges for postage and packaging will apply where stated in the specific item description.
Aerosols and Liquids
- We cannot deliver aerosols internationally, to Northern Ireland or to the offshore islands of England and Scotland. We can, however, still deliver to the Scottish Highlands mainland but due to a change of courier service a postage charge may occur, please call our Customer Services Department for more information on 0808 164 3211.
Patterson Medical Products
Orders containing Wheelchairs and Rollators can only be delivered to the UK and Northern Ireland.
Some Patterson Medical products are delivered directly to you by Patterson Medical; by ordering these products you give us permission to pass on your name and postal address to Patterson Medical for delivery purposes only.
These items are exempt from the Special Next Day delivery service; our Customer Service Department Team will contact you directly with an estimated date for delivery.
Regardless of destination, your order is only covered for contents up to £100. If any package is of a higher value than this, then it is your responsibility to obtain additional postal insurance. Details of these costs can be gained by contacting our Customer Service Department.
We cannot be held responsible for the failure to deliver by any third party that we use.
Lost or Missing Packages
Royal Mail - A package can only be reported as missing to Royal Mail if it has not arrived within 15 working days (3 weeks). Most missing items are located within the postal system within this time period. If after 15 days an order has still not been received, you are advised to contact our Customer Service Department on 0808 164 3211 with your order number and full name and address. The Customer Services Department will then issue a claim with Royal Mail. Our Customer Service department will then arrange to either refund or resend the order.
DPD - A package should be received the day after shipping. If you are not available then the courier will leave a card for you to rearrange delivery to a more convenient time. If you do not receive your package or a courier card within 2 – 3 days of receiving our despatch email or you experience any difficulties with rearranging delivery then please contact our Customer Services Department.
Returns and Exchanges
Packages returned by postal services - If an item is returned back to us for any reason, we will attempt to contact you to arrange to resend this. If you then decide to cancel the order, only the cost of the goods will be refunded.
Return of unwanted items - It is your responsibility to contact our Customer Service Department on 0808 164 3211 to advise of your intention to return or exchange any item(s) within 14 calendar days of receipt and to obtain an Authorised Returns Number. After this date, it is solely within our discretion if a return or exchange will be accepted. Once we have approved a return then all items must be received no later than 14 days from the date of the return number being issued.
Once opened and/or used, products cannot be returned unless they are faulty or broken. In addition, products of a cosmetic, medicinal or personal nature cannot be returned due to hygiene reasons. Returned items will only be refunded if they are in a saleable condition upon return. We may reduce the amount of money refunded for goods returned which show evidence of use beyond the necessary handling to see whether goods are as expected. If the original order was sent free then you are liable for the cost of returning items. Alternatively please click here to print out a returns label. It is highly recommended that items are returned via a Recorded Delivery service as we do not accept responsibility for items lost in the post. It is your responsibility to ensure that the goods are adequately packaged to ensure that they are not damaged during return transit.
Return of faulty or damaged items - You are advised to contact our Customer Service Department on 0808 164 3211 to advise of your intention to return faulty or damaged items and to obtain an Authorised Returns Number. You should provide your order number, name, address and the reason for the return. If items are returned without an Authorised Returns Number then we are unable to offer an exchange. It is highly recommended that items are returned via a Recorded Delivery service as we do not accept responsibility for items lost in the post. In the event that no fault is found with the items, we reserve the right to recover any fees and/or expenses incurred from you.
Products of a cosmetic, medicinal or personal nature cannot be returned due to hygiene reasons.
Faulty items will be accepted in accordance with the Manufacturer’s warranty terms. This does not affect your statutory rights.
You can refuse delivery for a damaged item, in this instance, you must notify our Customer Services Department within 7 days as stated above.
- If an item is returned due to failed delivery we reserve the right to charge £2.72 for redelivery.
- If items are returned without an Authorised Returns Number then we are unable to offer an exchange.
- Any refunds due to you will be made using the same method that payment was originally taken. Refunds will be made within 14 days of receiving the goods back. The refund will include standard outbound delivery costs only if you did not receive free delivery.
- Payment can be made either by debit card or credit card using our secure payment Stripe* service which ensures that your payment details are kept secure. As none of the information you submit comes through the Website we will not at any time access or retain any credit or debit card information. *For further details on Stripe security please go to https://stripe.com/docs/security/stripe.
Every effort has been made to make sure this database is secure and it can only be accessed by us and occasionally, trusted third parties such as Doctors, Medical writers and IT personnel for the purpose of improving this site.
We will retain contact and delivery information together with your login and password. For your convenience, we retain information about any non-prescription products you have purchased to aid your future use of the site.
Waste Electrical and Electronic Equipment (WEEE)
- The United Kingdom is under an obligation to minimize the disposal of Waste Electrical and Electronic Equipment (WEEE) in domestic waste and encourage recycling, recovery and environmentally sound disposal. Certain electrical items cannot be disposed of in domestic waste but should be disposed of through an approved WEEE take back scheme. For details of your local collection facilities, contact your local authority or visit www.recycle-more.co.uk.
- Facebook/Google Login lets you quickly and easily create an account. We will use your registered e-mail, First name, Surname and gender to create your account. We will create a randomly generated secure password that can be changed in your account details. You can choose to log in through Facebook/Google when you return or change your password and log in through our login page. We will never post to your account or access any other information in your account.
THE ABOVE TERMS AND CONDITIONS APPLY TO ALL USERS OF THE SITE.
Prescriptions - NHS, Private and Vet
THE FOLLOWING ADDITIONAL TERMS APPLY TO ANY USE OF THE PRESCRIPTION SERVICE.
NHS and Private Prescriptions
We are only able to dispense prescriptions written by practitioners who are registered in the UK and EU.
We can accept UK, EU and Swiss prescriptions provided that we are satisfied that the prescription is for a medicine valid for use in the country where the prescription was written.
All prescription services provided by us are provided on a basis of reasonable endeavours. Requests made electronically or otherwise for a prescription from your Doctor will be forwarded to your Doctor as soon as is reasonably practicable. Due to variations in the different systems used to do this, we cannot guarantee a time of arrival at your Doctor's surgery or guarantee its arrival at all. You are responsible for ensuring that the request has been received by your Doctor.
We are only able to legally dispense medicines when we have received a valid paper prescription signed by your prescribing Doctor, or an electronically signed electronic prescription from your prescribing Doctor. We cannot guarantee that a request for a prescription will result in a prescription being raised by your prescribing doctor. Prescriptions are issued at the discretion of the prescribing Doctor. We cannot guarantee that a request made for a prescription through our prescription service will result in a prescription being issued by the prescribing Doctor.
Prescription Payment Exemption
We cannot be held responsible for any failure on your part to provide written evidence of exemption from payment or suitable payment being completed prior to dispatch. If suitable exemption evidence or payment details are not provided or the payment is rejected, refused or retracted, we retain the right to withhold dispatch of the medicines. In cases where exemption details or valid payment are not forthcoming, we will endeavour to contact you in order for you to provide the necessary details for completion of the held order.
Incorrect or Damaged Medicines
If your prescription medicines appear to be incorrect or damaged, or if the delivery appears to be incorrect, then please contact our Customer Services Department on 0808 164 3211. We will endeavour to replace any damaged or incorrect orders.
Delivery (Postage & Packaging)
Postage and Packaging for all NHS prescriptions is free of charge, with the exception of controlled drugs or medicines requiring refrigeration (see point 78 below). A free post facility is available for you to send your prescription to us. If you have a prepaid first class envelope the prescription will be sent using the 48 hour tracked, signed for service. Handwritten or printed labels will be sent second class. Our Freepost address is: FREEPOST WELDRICKS PHARMACY.* In order to accelerate the dispatch of your order, you can e-mail us a copy of the prescription (to email@example.com). Your products will not be despatched until the original prescription is received and checked by us. * This is all that is required by Royal Mail.
Delivery of Prescription items will need to be signed for by an adult, these items cannot be left in a secure place or with a neighbour. Delivery will be made Monday to Saturday. We will notify you when we have dispatched your order, it should usually arrive 48 hours after dispatch unless that is a Sunday.
Private prescriptions will be charged at £3.19 postage and packaging for UK orders up to a value of £35. Private prescription orders with a value over £35 will be free of charge unless stated in the specific item description. Heavier packages will be charged accordingly, the user will be advised of the new price and you will be asked to pay the difference. Alternatively, you may be given the opportunity to cancel their order.
Controlled Drugs and Medicines Requiring Refrigeration
We recommend that prescriptions for controlled drugs or medicines requiring refrigeration be dispensed at your local community pharmacy. However, if you wish us to fulfil your prescription for these types of medicines then they will be delivered to UK addresses by a specialist courier. Deliveries for these medicines will incur additional charges. In these instances, we will contact you to confirm postage costs prior to despatch.
Unused Prescription Medicines
We would always recommend that unused prescription medicines are handed in at your local community pharmacy for safe destruction. However, if you wish to return unused prescription medicines to us then you must first contact our Customer Services Department on 0808 164 3211 to obtain an Authorised Returns Number. Any unused prescription drugs returned to us must be in sealed packaging which is robust enough to be sent through the post to:
FREEPOST WELDRICKS PHARMACY
(Weldricks Pharmacy must be capitalised) This is all you need to write. Royal Mail will recognise this and direct the mail to us. for further details see royalmail.com/freepostname
72. Prescription Regulations.
All medicines are given a classification, depending on which category the medicine is in determines if a prescription is required. For medicines intended for animals if the product is in the POM-V category, by law, we can only dispense these items if you possess a valid written veterinary prescription.
We will check the prescriptions you send us to ensure they include all the information required by law including a declaration that the animal is under veterinary care and the signature and details of the Veterinary Surgeon who prescribed it.
We will also check that the veterinary surgeon’s name appears on the RCVS (Royal College of Veterinary Surgeons) register as a practising vet.
73. Prescription charges.
Most vets will charge for a prescription (usually between £8 - £12). If your vet decides that your pet requires treatment with a Prescription Only Medicine, then they are legally obliged to supply you with a prescription if you ask for one. They cannot prevent you from buying your pet's medicines from elsewhere.
74. Expiry dates
Most prescriptions are only valid for a maximum of six months from the date they are signed, prescriptions for Controlled Drugs are only valid for 28 days. It is important you check carefully before placing an order. We can only dispense medication for legally valid prescriptions.
75. Repeat Prescriptions
Repeatable prescriptions may be dispensed up to the maximum number of repeats the vet specifies on the prescription and within the validity of the prescription. As only one prescription is written this may help to reduce your vet costs.
76. Electronic copies
We are able to accept e-mailed or uploaded copies of prescriptions of prescriptions except:
Where the item prescribed is a controlled drug e.g. Epiphen, Phenobarbital, Tramadol.
Your vet has written on the prescription that only the original copy is acceptable.
If we cannot accept an electronic copy you will need to send the original prescription to our Freepost address. We cannot accept photocopies.
If you are e-mailing prescriptions to us please include your order reference number as this will help to speed up the processing of your order.
77. Controlled Drugs
Controlled drugs are drugs listed in schedules 2-4 of the misuse of drugs regulations 2001. Your vet or our technicians will be able to advise you if the drugs prescribed fall into this category.
For Controlled Drugs, we must receive the original written prescription in the post before we can process your order and dispense these medications. We cannot accept copies, including electronic copies, of prescriptions for this type of drug.
We must supply the full quantity of the controlled drug within the 28-day expiry specified on the prescription.
78. Placing your order
To place an order search for the product prescribed, click on the vet prescription tab and enter the number of tablets required.
Click on the basket and specify that you have a vet prescription.
Checkout and keep a note of your order reference number.
79. Processing your order.
We need to make a few checks on all the prescriptions we receive. These will include checking the credentials of the prescriber and that there have been no alterations from the original.
It is an offence to submit a fraudulent prescription to obtain veterinary medicines and for a prescription to be altered, unless authorised to do so by a prescriber.
We will also make checks with veterinary practices to detect any fraudulent prescriptions. By placing an order and submitting a prescription to us, you are giving us consent to access your personal data for this specific reason.
If we identify any prescription misuse, we are obliged to inform our regulatory authority the Veterinary Medicines Directorate (VMD) and/or the Police. The VMD will investigate and decide what further legal action is taken.
We aim to process all orders containing Prescription Only Veterinary Medicines within 3 working days of receiving a valid prescription. Your delivery time will then be dependent on your choice of postage made at checkout on our website.
If we cannot process your order within 3 working days we will contact you.
Please see our delivery terms and conditions for further detail on our delivery options. All orders for prescription-only medicines or controlled drugs will be sent using a service that requires a prescription to ensure it is received by the intended recipient. Please be mindful of this when placing an order.
81. Adverse Reactions
In the event of any adverse reaction or lack of efficacy to any medicinal product, it should be reported to the Veterinary Medicines Directorate. Details of how to do this and the required information can be found on the VMD website. You should also report it to your vet and seek their advice.
Weldricks Online Doctor - Qdoctor
82. www.Qdoctor.io/Weldricks is a website and App operated by Q doctor (MyMed Ltd) registered in England and Wales with company number 09768044 with operating address 30 Stamford Street, London SE1 9LQ (registered office at Willowbrook, Burbidge Close, Lytchett Matravers, Poole, Dorset BH16 6EG).
83. Services are provided by qualified doctors registered with the UK’s General Medical Council who are permitted to prescribe medicines without meeting the patient face to face. The registration numbers with the General Medical Council of each doctor who is or was in the past registered with this service to provide prescriptions can be supplied upon request to the Company. All doctors who have signed up to provide prescriptions through the Company’s systems have undertaken to comply with the General Medical Council Guidelines on remote prescribing, essential standards of quality and safety as enforced by the Care Quality Commission and copies of these can be found at: