Terms and Conditions

General

  1. This Website is owned by HI Weldrick Ltd, hereinafter referred to as 'We' or 'Our' (Registered Co. No. 623420). Our registered office address is Leedale House, Railway Court, Doncaster DN4 5FB.

  2. These general terms and conditions apply to anyone accessing information, viewing pages or placing orders utilising any part of the www.weldricks.co.uk website ('Website') which is a trading name of HI Weldrick Ltd. By utilising the Website you acknowledge your acceptance of these general terms and conditions. We retain the right to change the terms and conditions at any time without warning or prior notice.

  3. Unless otherwise stated, all on-line sales, NHS and Private Prescriptions ordered through the www.weldricks.co.uk website will be fulfilled by us.

  4. We are registered with the General Pharmaceutical Council (GPhC) (ID: 1111567). Details of the registration can be found at the GPhC website www.pharmacyregulation.org/registers/pharmacy/registrationnumber/1111567.

  5. The contents of the Website are specifically for the residents of the UK. The law concerning the operation of the Website is governed by English law and any transaction is deemed to have taken place in England. The Website is therefore subject to the jurisdiction of the English courts.

  6. Anyone wishing to purchase items on the Website are required to register their details with the Website. The User (anyone utilising any part of the Website, hereinafter referred to as 'you' or 'your') must be aged 18 years or over to purchase any items on the Website. We reserve the right to request Proof of age at anytime. You will be responsible for the use of the Website so you must ensure that you keep your log-in and password details private. You will be responsible for any use or misuse of the Website where your log-in details have been used.

  7. We have taken reasonable care to ensure the content of the Website is correct and current. We disclaim any and all warranties of any kind with respect to the contents of the Website to the full extent permitted by law.

  8. We, our related companies and our directors and employees will not be liable for any loss or claims arising from use of the Website or use or interpretation of the information therein; either directly or indirectly. This exclusion does not override any statutory rights. Your statutory rights as a consumer are not affected by these terms and conditions.

  9. All information and content on the Website is for information only. If you have any doubts regarding the pharmaceutical products you should contact your doctor or medical advisor. You must ensure that you follow all product packaging labels and leaflets prior to use. If you suspect you may have a health care problem you should consult your doctor prior to taking any medicines. Please consult your doctor if you are already taking prescription drugs or are under ongoing medical care before taking any additional pharmaceutical products.

  10. We may, from time to time, provide links from the Website to other websites that are owned and controlled by third parties. These links are provided only for your convenience and we have no control over and will have no liability in respect of those websites.

  11. If any of these terms are held to be unenforceable or invalid then such terms shall be treated as removed so that it does not affect the enforceability or validity of the remaining terms and conditions.

Your Conduct

  1. You must not use the Website in any way that causes, or is likely to cause, the Website or access to it to be interrupted, damaged or impaired in any way.

  2. You understand that you, and not us are responsible for all electronic communications and content sent from your computer to us and you must use the Website for lawful purposes only.

  3. You must not use the Website for any of the following:

  • for fraudulent purposes, or in connection with a criminal offence or other unlawful activity.
  • to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam".
  • to cause annoyance, inconvenience or needless anxiety.

Alteration of Service or Amendments to the Conditions

  1. We reserve the right to make changes to the Website, policies, and terms and conditions at any time. You will be subject to the policies and terms and conditions in force at the time that you use the Website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law of government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Events Beyond our Reasonable Control

  1. We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Price and Offers

  1. All prices and offers on the Website are subject to availability whilst stocks last. If stock is exhausted then we will contact you with the new price and you will pay or be refunded the difference. Alternatively, you may be given the opportunity to cancel your request.

  2. Only one discount offer or code/voucher may be used with each transaction.

  3. The price shown on the Website is inclusive of VAT at the prevailing rate.

  4. The Website is regarded as an invitation to treat. Orders placed are an offer to purchase which we may accept or decline at our absolute discretion without needing to give any reason for declining the offer to purchase. A confirmation email is automatically sent which confirms receipt of the offer to purchase. This does not constitute acceptance of the offer to purchase. A contract is deemed to have been entered into when we issue a sales invoice or a delivery invoice. Our pharmacy team will check all orders before release and before issuing a sales invoice or a delivery invoice.

  5. Once the order has been placed on the Website the transaction is manually processed at our premises by our registered pharmacist.

  6. We can only process prescriptions from an original prescription. Once you have placed your request for supply the original prescription must be sent to us at our registered address. We cannot dispatch any order until the original prescription has been received by us and checked by our pharmacist.

Copyright and Intellectual Property

  1. All product information, data, text, images and the selection and arrangement of the aforementioned and associated links, software and source code contained on the Website is wholly owned by us. On no account is anyone allowed to download any data or information for commercial use. You are allowed to download information pertaining to a specific product for information only. You are reminded to check information for products on the packaging and leaflet which comes with the product. All trademarks are acknowledged as trademarks or registered trademarks of their owners. Product packaging and leaflet information directions and warnings must be followed when taking the products supplied.

Delivery (Postage and Packaging)

  1. It is your responsibility to enter the correct delivery address at the time of ordering. If the incorrect address is given, we are not obliged to re-send the order to the correct address at our expense. You are advised to contact the Customer Services Department immediately if you make a mistake with your delivery address as once an item is shipped the address cannot be amended.

  2. Once an order has been placed if, for any reason, we are unable to ship any part of it, we may at our discretion, send part of the order that is in stock or remove item(s) from the order. In this instance, a refund will be made to you and a note made on the invoice enclosed within the package.

  3. All delivery dates are estimates and NOT guaranteed, unless the Next Day service is selected and paid for. Please note not every item is eligible for Special Next Day Delivery, the Customer Services Department will contact you if this option is selected but cannot be fulfilled.

  4. Whilst we reserve the right to use any form of delivery and packaging, generally any packaging will be discreet with a plain outer package.

  5. We reserve the right to use which ever form of delivery we deem appropriate.

Delivery within the UK - Store items and Over The Counter products

  1. Dispatch is usually within 1-3 days from ordering. The 3-5 working days for tracked and signed delivery is on top of the dispatch timescales. 

  2. Standard Delivery is via Royal Mail using the Tracked service which is a 48 hour fully tracked service from despatch and is not guaranteed. This service cannot be used for orders containing more than 2 aerosols.

  3. Royal Mail will not allow more than 2 aerosols to be sent in each package, therefore orders containing more than 2 aerosols must be sent using our alternative courier – UK Mail (please see point 45 below).

  4. Postage and packaging is charged at £3.19 for UK orders up to a value of £35. Standard orders with a value over £35 will be free of charge unless stated in the specific item description or if the weight exceeds 4kg. This does not relate to prescription orders. For a full breakdown of charges please refer to the Delivery information page by following this link www.weldricks.co.uk/delivery. Orders over £35 in value retain free shipping for the first 4kg, and you will pay the additional charges only.

  5. Next Day Delivery Guaranteed next day delivery before 4pm on orders placed before 3.30pm Monday - Thursday. Orders placed on a Friday will require the Special Delivery Next Day Saturday service. Signature required on delivery. (Deliveries not made on Sundays or Bank Holidays). Prices start from £5.48. For a full breakdown of charges please refer to the Delivery information page by following this link www.weldricks.co.uk/delivery

  6. Tracked & Signed and Next Day Delivery packages must be signed for at the delivery address. If, for any reason, a package is returned to us then you are responsible for any redelivery costs incurred. If you then decide to cancel the order, only the cost of the goods will be refunded.

  7. Heavy items will be sent using our alternative courier, UK Mail. Additional charges may apply. The Customer Services Department will contact you if this is the case.

Delivery outside of the UK - Store items and Over The Counter products

  1. Rates start from £14.99 and are dependent upon the weight of an order. Further information is available from the Customer Services Department. If you are required to pay further delivery charges then the Customer Services Department will contact you direct. For a full breakdown of charges you are advised to refer to the Delivery information page by following this link www.weldricks.co.uk/delivery.

  2. We regret that since The European Union Falsified Medicines Directive (FMD) (2011/62/EU) (1) was implemented in the UK on 1st June 2015 we are not allowed to supply UK licensed medicines to any other EU member state, this is because medicines licensed for the UK are not normally licensed for another EU country. Outside of the EU Member states the directive also gives us the legal responsibility to check an importing country will accept UK licensed medicine. As there is no simple way of checking daily compliance we are not able to accept medicines orders online for non-UK destinations but you may still contact our customer services using this email address customerservices@weldricks.co.uk with your enquiry for us to investigate. We are still able to supply toiletries by online order.

Customs Restrictions and Taxes

  1. We accept no responsibility for any order stopped or held by international customs.

  2. Certain countries place restrictions on the types of products that may be posted into them, we cannot be held responsible if the goods are seized by customs. It is your responsibility to check your own Customs and Excise restrictions. We cannot be held responsible if the goods are seized by customs or returned to us. In this instance delivery charges will not be refunded.

  3. Import duties and taxes may have to be paid in some countries, it is your responsibility to pay these charges.

  4. Due to FDA regulations and US Customs we cannot guarantee supply of any medicines to the US or Canada.

  5. You will be required to acknowledge a disclaimer at check-out and asked to confirm that you understand the above clause.

  6. You should be aware that, in the unlikely event of a loss, the maximum insurance that can be claimed for overseas packages in the UK by Royal Mail is £50 unless additional insurance cover has been sought.

BFPO (British Forces Post Office)

  1. Deliveries are available for British servicemen and UK residents serving in the British Forces or in consulates outside the UK. The charges for postage and packaging for BFPO orders will be a minimum of £6.40 on any order. Heavier packages will be charged accordingly, you will be advised of the new price and you will pay or be asked to pay the difference. Alternatively you may be given the opportunity to cancel your request. Free delivery does not apply to BFPO deliveries. Higher charges for postage and packaging will apply where stated in the specific item description.

Aerosols and Liquids

  1. We cannot deliver aerosols internationally, to Northern Ireland or to the off shore islands of England and Scotland. We can, however, still deliver to the Scottish Highlands mainland but due to a change of courier service a postage charge may occur, please call our Customer Services Department for more information on 0808 164 3211.

Patterson Medical Products

  1. Orders containing Wheelchairs and Rollators can only be delivered to the UK and Northern Ireland.

  2. Some Patterson Medical products are delivered directly to you by Patterson Medical; by ordering these products you give us permission to pass on your name and postal address to Patterson Medical for delivery purposes only.

  3. These items are exempt from the Special Next Day delivery service; our Customer Service Department Team will contact you directly with an estimated date for delivery.

Postage Insurance

  1. Regardless of destination, your order is only covered for contents up to £50. If any package is of a higher value than this, then it is your responsibility to obtain additional postal insurance. Details of these costs can be gained by contacting our Customer Service Department.

  2. We cannot be held responsible for the failure to deliver by any third party that we use.

Lost or Missing Packages

  1. Royal Mail - A package can only be reported as missing to Royal Mail if it has not arrived within 15 working days (3 weeks). Most missing items are located within the postal system within this time period. If after 15 days an order has still not been received, you are advised to contact our Customer Service Department on 0808 164 3211 with your order number and full name and address. The Customer Services Department will then issue a claim with Royal Mail. Our Customer Service department will then arrange to either refund or resend the order.

  2. UK Mail - A package should be received the day after shipping. If you are not available then the courier will leave a card for you to rearrange delivery to a more convenient time. If you do not receive your package or a courier card within 2 – 3 days of receiving our despatch email or you experience any difficulties with rearranging delivery then please contact our Customer Services Department.

Returns and Exchanges

  1. Packages returned by postal services - If an item is returned back to us for any reason, we will attempt to contact you to arrange to resend this. If you then decide to cancel the order, only the cost of the goods will be refunded.

  2. Return of unwanted items - It is your responsibility to contact our Customer Service Department on 0808 164 3211 to advise of your intention to return or exchange any item(s) within 14 calendar days of receipt and to obtain an Authorised Returns Number. After this date, it is solely within our discretion if a return or exchange will be accepted. Once we have approved a return then all items must be received no later than 14 days from the date of the return number being issued.

  3. Once opened and/or used, products cannot be returned unless they are faulty or broken. In addition, products of a cosmetic, medicinal or personal nature cannot be returned due to hygiene reasons. Returned items will only be refunded if they are in a saleable condition upon return. We may reduce the amount of money refunded for goods returned which show evidence of use beyond the necessary handling to see whether goods are as expected. If the original order was sent free then you are liable for the cost of returning items. If you originally paid for delivery then a free return address can be provided from our Customer Services Department, or you can pay for return postage and your original postage will be refunded. It is highly recommended that items are returned via a Recorded Delivery service as we do not accept responsibility for items lost in the post. It is your responsibility to ensure that the goods are adequately packaged to ensure that they are not damaged during return transit.

  4. Return of faulty or damaged items - You are advised to contact our Customer Service Department on 0808 164 3211 to advise of your intention to return faulty or damaged items and to obtain an Authorised Returns Number. You should provide your order number, name, address and the reason for the return. If items are returned without an Authorised Returns Number then we are unable to offer an exchange. It is highly recommended that items are returned via a Recorded Delivery service as we do not accept responsibility for items lost in the post. In the event that no fault is found with the items, we reserve the right to recover any fees and/or expenses incurred from you.

  5. Products of a cosmetic, medicinal or personal nature cannot be returned due to hygiene reasons. 

  6. Faulty items will be accepted in accordance with the Manufacturer’s warranty terms. This does not affect your statutory rights.

  7. You can refuse delivery for a damaged item, in this instance you must notify our Customer Services Department within 7 days as stated above.

Failed Deliveries

  1. If an item is returned due to failed delivery we reserve the right to charge £2.72 for redelivery.

Unauthorised Returns

  1. If items are returned without an Authorised Returns Number then we are unable to offer an exchange. 

Refunds

  1. Any refunds due to you will be made using the same method that payment was originally taken. Refunds will be made within 14 days of receiving the goods back. The refund will include standard outbound delivery costs only if you did not receive free delivery.

Payment

  1. Payment can be made either by debit card or credit card using our secure payment Stripe* service which ensures that your payment details are kept secure. As none of the information you submit comes through the Website we will not at any time access or retain any credit or debit card information.  *For further details on Stripe security please go to: https://stripe.com/docs/security/stripe.

Privacy Policy

  1. Every effort has been made to make sure this database is secure and it can only be accessed by us and occasionally, trusted third parties such as Doctors, Medical writers and IT personnel for the purpose of improving this site.

  2. We will retain contact and delivery information together with your log on and password. For your convenience we retain information about any non prescription products you have purchased to aid your future use of the site.

  3. We will never pass your details on to any third party unless required by law to do so. You can see our full Privacy Policy here https://www.weldricks.co.uk/privacy-policy.

Waste Electrical and Electronic Equipment (WEEE)

  1. The United Kingdom is under an obligation to minimize the disposal of Waste Electrical and Electronic Equipment (WEEE) in domestic waste and encourage recycling, recovery and environmentally sound disposal. Certain electrical items cannot be disposed of in domestic waste but should be disposed of through an approved WEEE take back scheme. For details of your local collection facilities, contact your local authority or visit www.recycle-more.co.uk.

Social Login

  1. Facebook/Google Login lets you quickly and easily create an account. We will use your registered e-mail, First name, Surname and gender to create your account. We will create a randomly generated secure password that can be changed in your account details. You can choose to login through Facebook/Google when you return or change your password and login through our login page. We will never post to your account or access any other information in your account. 

THE ABOVE TERMS AND CONDITIONS APPLY TO ALL USERS OF THE SITE.

 

Prescriptions - NHS, Private and Vet

THE FOLLOWING ADDITIONAL TERMS APPLY TO ANY USE OF THE PRESCRIPTION SERVICE.

NHS and Private Prescriptions 

  1. We are only able to dispense prescriptions written by practitioners who are registered in the UK and EU.

Vet Prescriptions

  1. We can accept UK, EU and Swiss Vet prescriptions provided that we are satisfied that the prescription is for a medicine valid for use in the country where the prescription was written.

  2. All prescription services provided by us are provided on a basis of reasonable endeavours. Requests made electronically or otherwise for a prescription from your Doctor will be forwarded to your Doctor as soon as is reasonably practicable. Due to variations in the different systems used to do this we cannot guarantee a time of arrival at your Doctor's surgery or guarantee its arrival at all. You are responsible for ensuring that the request has been received by your Doctor.

  3. We are only able to legally dispense medicines when we have received a valid paper prescription signed by your prescribing Doctor, or an electronically signed electronic prescription from your prescribing Doctor. We cannot guarantee that a request for a prescription will result in a prescription being raised by your prescribing doctor. Prescriptions are issued at the discretion of the prescribing Doctor. We cannot guarantee that a request made for a prescription through our prescription service will result in a prescription being issued by the prescribing Doctor.

Prescription Payment Exemption

  1. We cannot be held responsible for any failure on your part to provide written evidence of exemption from payment or suitable payment being completed prior to dispatch. If suitable exemption evidence or payment details are not provided or the payment is rejected, refused or retracted, we retain the right to withhold dispatch of the medicines. In cases where exemption details or valid payment are not forthcoming we will endeavour to contact you in order for you to provide the necessary details for completion of the held order.

Incorrect or Damaged Medicines

  1. If your prescription medicines appear to be incorrect or damaged, or if the delivery appears to be incorrect, then please contact our Customer Services Department on 0808 164 3211. We will endeavour to replace any damaged or incorrect orders.

Delivery (Postage & Packaging)

  1. Postage and Packaging for all NHS prescriptions is free of charge, with the exception of controlled drugs or medicines requiring refrigeration (see point 78 below). A free post facility is available for you to send your prescription to us. If you have a prepaid first class envelope the prescription will be sent using the 48 hour tracked, signed for service. Hand written or printed labels will be sent second class. Our freepost address is: (Private & Confidential – BW), HI Weldrick Ltd, FREEPOST NEA 3622, DONCASTER, DN4 5BR. In order to accelerate the despatch of your order you can fax us a copy of the prescription (to fax number: 01302 554169). Your products will not be despatched until the original prescription is received and checked by us.

  2. Delivery of Prescription items will need to be signed for by an adult, these items cannot be left in a secure place or with a neighbour. Delivery will be made Monday to Saturday. We will notify you when we have dispatched your order, it should usually arrive 48 hours after dispatch, unless that is a Sunday.

  3. Private prescriptions will be charged at £3.19 postage and packaging for UK orders up to a value of £35. Private prescription orders with a value over £35 will be free of charge unless stated in the specific item description. Heavier packages will be charged accordingly, the user will be advised of the new price and you will be asked to pay the difference. Alternatively, you may be given the opportunity to cancel their order.

Controlled Drugs and Medicines Requiring Refrigeration

  1. We recommend that prescriptions for controlled drugs or medicines requiring refrigeration be dispensed at your local community pharmacy. However, if you wish us to fulfil your prescription for these types of medicines then they will be delivered to UK addresses by a specialist courier. Deliveries for these medicines will incur additional charges. In these instances we will contact you to confirm postage costs prior to despatch.

Unused Prescription Medicines

  1. We would always recommend that unused prescription medicines are handed in at your local community pharmacy for safe destruction. However, if you wish to return unused prescription medicines to us then you must first contact our Customer Services Department on 0808 164 3211 to obtain an Authorised Returns Number. Any unused prescription drugs returned to us must be in sealed packaging which is robust enough to be sent through the post to:

Prescription Returns
H I Weldrick Ltd
Leedale House
Railway Court
Doncaster  DN4 5FB