Delivery Information

Web Orders

The web team will endeavour to ship your orders in a timely manner. The opening hours for shipping are:

Day From To
Monday 09.00 16.30
Tuesday 09.00 16.30
Wednesday 09.00 16.30
Thursday 09.00 16.30
Friday 09.00 16.30
Saturday 09.00 11.30
Sunday NA NA

NB: Orders placed on Saturday after 11.30 will be processed on a Monday (except Bank Holidays) and sent out as soon as possible.

All products are packed securely and discreetly.

Delivery within the UK

Store items and Over The Counter products

All delivery dates are estimates and NOT guaranteed unless the Next Day service is selected and paid for. Please note not every item is eligible for Special Next Day Delivery, the customer care staff will contact you if this option is selected but cannot be fulfilled. This could occur where additional information is required to authorise the sale of medicines.

 


 

Royal Mail

Standard Delivery (48-hour service)

Fully tracked 3-5 working days from the date of dispatch - not guaranteed

98% of orders are dispatched within 3 working days and normally delivered to your chosen address within 5 working days.

FREE for orders over £35 (£3.19 if under £35).

 

Tracked and Signed (48-hour service)

Cannot be used for orders containing more than 2 aerosols.

2-3 working days from dispatch - not guaranteed. Signature required on delivery

Please note dispatch is usually within 1-3 working days from ordering. The 2-3 working days for tracked and signed delivery is on top of the dispatch timescales.

From £3.49*

Tracked (24-hour service)

Orders containing more than 2 aerosols will be dispatched using DPD.

Fully tracked 3-5 working days from the date of dispatch - not guaranteed

98% of orders are dispatched within 3 working days and aims to deliver the next working day.

These orders are not expedited dispatch. Please see our special next day service for expedited delivery.

From £3.89*

 

Tracked and Signed (24-hour service)

Cannot be used for orders containing more than 2 aerosols.

98% of orders are dispatched within 3 working days and aims to deliver the next working day - not guaranteed. Signature required on delivery

Please note dispatch is usually within 1-3 working days from ordering. The 24-hour delivery service is for tracked and signed delivery is on top of the dispatch timescales.

From £4.09*

Special Next Day Delivery 1pm Guaranteed.

Not available on orders containing more than 2 aerosols to Ireland and the offshore islands of England and Scotland.

Packages containing more than 2 aerosols, to mainland UK, will be sent via DPD next day service, not guaranteed before 1 pm.

Guaranteed next day delivery before 1 pm on orders placed before 3.30pm Monday - Thursday.

Orders placed on a Friday will require special delivery next day Saturday service.

Signature required on delivery. (Deliveries not made on Sundays or Bank Holidays)

From £5.48*

 


 

All orders are dispatched using Royal Mail, with the exception of those orders containing more than 2 aerosols and heavy/bulky packages and for these our alternative delivery partner, DPD is used.

Customers will receive an email on dispatch with their DPD tracking number and contact details.

Deliveries of 2 or more aerosols to Mainland Scotland (excludes Highlands) will incur an additional 85p will be charged per order to Mainland Scotland.

Deliveries of 2 or more aerosols to Northern Ireland and the offshore islands of England and Scotland (including Highlands) will incur additional charges. Customer Services will contact customers with further information once an order is received.

For full details of Royal Mail service timescales please CLICK HERE

 

Click and Collect

Click here for full details on Click and Collect delivery.

Collection at the Pharmacy

You will receive an email when your order is ready to collect. Please note the collection date and time on the e-mail as the item will not be ready to collect until after this point. Pop into your chosen Weldricks Pharmacy to collect your goods at a time convenient to you. Please note we will be unable to dispatch orders to branches Saturday, Sunday and Bank Holidays.

Prescriptions

FREE for all NHS Prescriptions

Private Prescriptions follow the same charges as normal transactions.

Next Day Delivery (Before 1 pm)

Weight (kg) Charge (£)
0 - 0.5kg 5.48
0.5 - 10kg 5.95
10kg+ Order too heavy for Special Delivery

Special Saturday Delivery

Weight (kg) Charge (£)
0 - 10kg 5.95
10kg + Order too heavy for Special Delivery

Compensation for loss and damage up to £750. For higher compensation value contact customer services.

Heavy items

Heavy items will be sent using our alternative courier, DPD. Additional charges may apply. Customer Services will contact customers if this is the case.

Liquids and Aerosols

Orders containing more than 2 aerosols cannot be sent using Royal Mail Next Day Delivery and so will be sent using DPD – additional charges will apply. Customer Services will contact customers with further information once an order is received.

Unfortunately, we cannot deliver aerosols internationally, to Northern Ireland or to the offshore islands of England and Scotland. We can, however, still deliver to the Scottish Highlands mainland but due to a change of courier service a postage charge may occur, please call our customer services team for more information on 0808 164 3211.

 

Delivery outside of the UK

We regret that since The European Union Falsified Medicines Directive (FMD) (2011/62/EU) (1) was implemented in the UK on 1st June 2015 we are not allowed to supply UK licensed medicines to any other EU member state, this is because medicines licensed for the UK are not normally licensed for another EU country. 

Customs Restrictions and Taxes

Certain countries place restrictions on the types of products that may be posted to them, we cannot be held responsible if the goods are seized by customs. It is the responsibility of the customer to check their own Customs and Excise restrictions. Weldricks Pharmacy cannot be held responsible if the goods are seized by customs or returned to us. In this instance, delivery charges will not be refunded.

Import duties and taxes may have to be paid in some countries, it is the responsibility of the customer to pay these charges.

Due to FDA regulations and US Customs we cannot guarantee the supply of any medicines to the US or Canada.

Postage Insurance

Unfortunately, your order is only covered for contents up to £100, Special Next day Guaranteed service orders are covered for up to £750. If any package is of a higher value than this, then it is the responsibility of the customer to obtain additional postal insurance. Details of these costs can be gained by contacting our Customer Service Department.

Deliveries to Northern Ireland and the offshore islands of England and Scotland will incur additional postage charges. Customer Services will contact you with further information once your order is received.