Spring Bank Holiday and Platinum Jubilee Online Customer Service Opening Times:

Thursday 2nd June: 9am - 12noon
Friday 3rd June: Closed

Christmas & New Year Deliveries

Christmas Deliveries

PLEASE NOTE: Our customer service team's opening times will be running at the reduced hours of 9:00am - 4:00pm on Christmas Eve and New Year's Eve.

The information below is provided based on Royal Mail's recommended postage dates for mail to arrive in time for Christmas.

Orders may be delayed over the Christmas period due to supplier downtime, but we will keep you informed of any delays with your order. Any orders made between Christmas and New Year are subject to delay as there are no Royal Mail collections on Saturday 25 December 2021 or Saturday 1 January 2022. Royal Mail will also not be collecting on the public holidays 27 & 28 December and the 3 January 2022. Additionally, the 4 January 2022 in Scotland.

Normal services are to resume on Tuesday, 4th January 2022 (except Scotland where there will be no deliveries or collections due to the bank holiday).

In order to ensure we have enough time to process and dispatch your prescription order, we must receive your prescription on or before Friday 17th December.

For additional information, please view the delivery page.

The below guide takes into account any lead time receiving certain products from our suppliers.

Domestic Order By
Special Next Day Delivery Wednesday, 22nd December (before 3pm)
Tracked 24hr (inc. Tracked & Signed) (not guaranteed next day) Monday, 20th December
Tracked 48hr (inc. Tracked & Signed) Saturday, 18th December

Online Customer Service Christmas Opening Hours:

Christmas Eve 24th December: 9am – 4pm

Christmas Day 25th December: Closed

Boxing Day 26th December: Closed

Bank Holiday Monday 27th December: 9am – 12noon

Bank Holiday Tuesday 28th December: 9am – 2pm

New Year's Eve 31st December: 9am – 4pm

New Year's Day 1st January: Closed

Sunday 2nd January: 10am – 1.30pm

Bank Holiday Monday 3rd January: 9am – 12noon