Patient Results

Patient Questionnaire Results 2015 - 2016

You may have been aware that over the last 12 months we have been carrying out patient surveys regarding the services provided by Weldricks Pharmacy.

Thank you to all those people who took the time to complete a questionnaire, your feedback and comments are invaluable.

A total of 7,345 questionnaires were completed across the group. The findings from the questionnaires were as follows:

Areas where we want to improve public knowledge is:

39.8% of the public do not use the pharmacy for general advice on leading a more healthy lifestyle. We can work on this ensuring every person who has a Medicines Usage Review (MUR) or a New Medicines Service is asked:

38.6% of the public do not use the pharmacy to dispose of unwanted medicines safely:

17.8% of the public did not know we offered a free Prescription Ordering Service:

49.6% of the public do not use our Prescription Collection Service and 61% have never been asked if they want their prescription collecting: