New Medicine Service

About this service

Been prescribed a new medicine? Your pharmacist is an expert on medicines and provides a free NHS service to help make sure your new medicine is working for you

What is the New Medicine Service?

The New Medicine Service is a free NHS service, offered through your pharmacy (chemist), to help you understand your condition and get the most out of your new medicine.

Who is it for?

The service is for people who have received their first prescription for a medicine to treat any of the following conditions:

  • Asthma and COPD
  • Type 2 diabetes
  • Hypertension
  • Hypercholesterolaemia
  • Osteoporosis
  • Gout
  • Glaucoma
  • Epilepsy
  • Parkinsons disease
  • Urinary incontinence/retention
  • Heart failure
  • Acute coronary syndromes
  • Atrial fibrillation
  • Long term risk of venous thromboembolism/embolism
  • Stroke
  • Coronary heart disease

More information


Do I have to use the pharmacy for my repeat prescriptions to be eligible for the service?
No, any patient presenting in a pharmacy with a prescription for medication to treat one of the eligible conditions can access the service.
Can the service be offered to a child?
Yes, Where the child is competent to give consent to receive the service and to share information as required by the consent agreement. If the child is unable to competently provide consent but the service would be beneficial to them, the parents or guardians for the child can be offered support through the service to enhance the child’s care.

Available at the following pharmacies